Returns & exchanges
Publication date on the website: May 20, 2026
We want you to feel confident in your purchase. If something doesn’t feel right, we’re here to help.
1. RETURN PERIOD
You may request a return within 7 calendar days from the date you receive your order.
2. RETURN CONDITIONS
To be eligible for a return, the item must:
• be unused and in original condition;
• have all original tags attached;
• be returned in its original packaging.
3. NON-RETURNABLE ITEMS
The following items cannot be returned:
• underwear;
• socks;
• jewelry;
• made-to-order items;
• pre-order items.
4. RETURN SHIPPING
Return shipping costs are covered by us.
5. HOW TO REQUEST A RETURN
To initiate a return, please contact us before sending the item:
Email: ssuschestvo@gmail.com
Telegram: @supsuschestvo
Returns sent without prior approval may not be accepted.
6. REFUNDS
Refunds are issued after the item is received and inspected.
• If approved, the refund will be processed using the original payment method.
• Processing time may vary depending on your payment provider.
7. DAMAGED OR DEFECTIVE ITEMS
If you receive a defective or damaged item, please contact us as soon as possible. We will resolve the issue individually.